Engage with SimplyCX
We offer a range of services and educational support materials to meet your needs. Please contact us directly for customized packages and pricing.
In this intro to customer experience-driven design, participants will learn why the ‘Magic 5,’ are integral for success, and the importance of customer experience audits and alignment of the organization to be able to identify experience gaps, repair them in a closed-loop fashion, measure their success and move from optimization to future state design.
Get Ready to Jump:
Have you ever asked yourself:
What is our customer's experience like in their shoes?
Are we living up to our brand promise?
How did we do on speed-to-value?
Where are the gaps that are the most important to our customers?
Customer Experience Audits are a sanity check for how you are performing and perceived to the outside world. Take the guess work out of inside-out decision making, and change the lens to outside-in.
Get Your Bearings:
Customer Experience Audits
Our Full Day Sprint is an experience mapping workshop for those looking to dig a little deeper into their customer experience efforts, including the invitation of cross-functional stakeholders to build customer empathy, collaboration and buy-in and around what improvements are important to customers.
Slow the Freefall:
Full Day Hands-on Workshops
In this program, you’ll hire us to partner with your team for an engagement of two-three months where we will actively engage the
Magic 5 with your key team members and key stakeholders so that they can learn to integrate these cutting edge best practices into your organization's "DNA".