Get Your Bearings:
Customer Experience Audits
Customer Experience Audits are a sanity check for how you are performing and perceived to the outside world. Take the guess work out of inside-out decision making, and change the lens to outside-in prioritization.
We create a custom audit for your particular needs. These engagements typically include:
Customer Research via qualitative over the phone (1-to-1) interviews and in-person customer visits, to investigate your customer's experience with you, their perceptions of your brand and if they have realized value by doing business with you.
Competitive product or service assessments.
Heuristic User Experience software, SAAS or app evaluations.