Get Your Bearings:

Customer Experience Audits

Customer Experience Audits are a sanity check for how you are performing and perceived to the outside world. Take the guess work out of inside-out decision making, and change the lens to outside-in prioritization.

We create a custom audit for your particular needs. These engagements typically include:

  • Customer Research via qualitative over the phone (1-to-1) interviews and in-person customer visits, to investigate your customer's experience with you, their perceptions of your brand and if they have  realized value by doing business with you.

  • Experience Mapping.

  • Competitive product or service assessments.

  • Heuristic User Experience software, SAAS or app evaluations.

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