We’ll take a look at some of the best approaches and tools to help you work with an outside-in mindset to overcome any barriers preventing your organization from adopting a customer-centric culture and address concerns about buy-in from critical stakeholders in your organization. There will be a 45-minute Q&A after the presentation for any questions about CX best practices, how to implement a cross-functional CX mindset, and how to bring it into your organization.