Customer experience-driven
business design.
We help innovative corporations & startups deliver the best customer experiences on planet Earth.
We have the corporate chops without the bureaucracy. We'll work with you to design a winning playbook to scale and grow your business.
Key Elements for CX Success
An approach to human-centered business design has many important components. We've managed to boil it down to "The Magic 5".
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CUSTOMER UNDERSTANDING
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BRAND INTENT
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EXPERIENCE JOURNEY MAPPING
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CULTURE ENGAGEMENT
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DATA-DRIVEN RESULTS
“SimplyCX provided us with the best practices to map and understand the performance of our outside-in customer experience. Engaging with SimplyCX enabled us to deliver shared insights and recommendations for our roadmap prioritization. I would recommend SimplyCX for the entire process.”
Chris Warticki
Sr. Director, CX & Advocacy, Epicor
