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Customer experience-driven 

business design.

We help innovative corporations & startups deliver the best customer experiences on planet Earth.

We have the corporate chops without the bureaucracy. We'll work with you to design a winning playbook to scale and grow your business.

Key Elements for CX Success

An approach to human-centered business design has many important components. We've managed to boil it down to "The Magic 5"
  1. CUSTOMER UNDERSTANDING
  2. BRAND INTENT
  3. EXPERIENCE JOURNEY MAPPING
  4. CULTURE ENGAGEMENT
  5. DATA-DRIVEN RESULTS

“SimplyCX provided us with the best practices to map and understand the performance of our outside-in customer experience. Engaging with SimplyCX enabled us to deliver shared insights and recommendations for our roadmap prioritization. I would recommend SimplyCX for the entire process.”

Chris Warticki

Sr. Director, CX & Advocacy, Epicor